What happens if a student has missing or damaged items in their kit?

Updated on Feb 11, 2022

If students report that their kit has any missing or damaged items, send them the link to this article that includes instructions on how they can get replacement materials.

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Kit and Curriculum FAQ

The Instructor Experience 33

Are all sessions done individually or are there virtual lab group options?
Are your lessons ADA-compliant?
Can students complete Exploration and return later to complete Experimentation and Evaluation?
What systems or computers is SI Cloud compatible with?
Are the assessments graded by the instructor?
How does the system prevent cheating?
Is there a tutorial to assist students in using your system?
Does your system lock the students' browsers during evaluation?
Do students have to complete one lab before moving onto a different one?
Can the time for completing each section and assessments be adjusted?
How do you prevent student impersonation?
Are videos ever used?
What if I find an error in a lesson?
I get a "Whoops" error when accessing SI Cloud through my LMS.
How should I store the chemicals in my kit?
Is there a minimum number of labs that have to be included in a course?
Bookstore Account Policies
How Do I Reset a Completed Experimentation Section for a Student?
I Accidentally Removed a Student from My Course. What Do I Do?
What Happened to Hands-On Labs?
I found your copyrighted contented on a different website. How can I report this to you?
I have logged in but I cannot see any of my courses. What do I do?
Is the Science Interactive curriculum compatible with screen readers?
What are the password requirements for creating an SI Cloud account?
Is there a difference between "Using the V-Scope" and the introductory microscopy lessons?
Can I change my students' grades in my LMS after the grades are synced from Cloud?
Was SI Cloud impacted by the recent Log4J vulnerability?
What are the minimum technological requirements for accessing my SI course?
How does Science Interactive work to prevent plagiarism?
Does Science Interactive provide liability insurance?
Why do my master course hooks look the same between cloned courses?
What do I do if the new Gradebook link takes me to the Dashboard (or another page)?
What does the lock icon in a student's Gradebook mean?

The Student Experience 32

What happens if a student has missing or damaged items in their kit?
Are kits shipped directly to students?
Are the experiments in the kits individually packaged?
How is waste disposed of?
Do you have students sign a liability waver?
Do all of the experiments in a course arrive separately or all at once?
Do students keep the materials in the lab kit, or must they be returned afterwards?
How quickly are kits delivered to students after they order?
Does the fee for the kit cover the online lesson as well?
Is there a list of required supplies for a full course?
I get a "Whoops" error when accessing SI Cloud through my LMS.
Why Does My Student Have Locked Lessons
My student’s microorganisms are not growing. Do they need to order replacements?
Are the microorganisms included in the kit safe for students to use at home?
What Happened to Hands-On Labs?
How do my students contact Customer Service?
My students received burner fuel that does not have a wick. What should they do?
My student reported that burner fuel leaked in their kit. What should I do?
If a student needs to travel by plane, can they bring their kit with them?
Why Won't My Students' Data Tables Open?
My students are reporting that their test tubes are not fitting into their test tube rack. What should I do?
Do you provide pre-poured agar plates?
How do students order their kits?
Why do my students have extra materials in their kits?
How Do Students Cite Science Interactive Content?
How much do Science Interactive kits cost?
The Science Interactive V-Scope
Students are taken to the lesson list when they click the lesson link.
Kit Inventory Lesson FAQ
Student Safety
How do I Upload Images From a Mobile Device?
Why is a student's grade over 100% in Cloud but only 100% in my LMS?

Microbiology FAQ 10

Are all lab procedures BSL-1?
Why not have students culture their own staph by pressing fingers into a plate instead of shipping cultures?
The bacteria were listed in the Student Supplied section of materials. Do they not come in the kit?
Do you have any labs without live cultures?
Do students continuously culture the strains provided during the entire course?
Do you provide students with parafilm to seal their culture plates?
How are bacteria shipped?
How are students incubating cultures?
Are instructors able to request additional slides for the V-scope that aren't in the Slide Library?
If a student spills stains, cultures, etc., can they get replacements?

Biology FAQ 6

Is your Biology content for majors or non-majors?
What happens if a student does something incorrectly with the V-scope?
Do you have lessons using a hemocytometer?
Are the containers inside kits plastic or glass?
What kind of glassware is used for a titration?
What type of heat source is used for experiments?

Resource Documents 6

Science Interactive FERPA Statement
Science Interactive Cloud Accessibility Policy
Safety Data Sheets (SDS)
Science Interactive Third-Party Product Storage Requirements
Bookstore Credit Applications (Net-30 terms)
Instructor Support

Other Resources

The All-New Lab Portal: FAQs
Getting Started
SI Cloud Instructor Manual
SI Cloud Administrator Manual
SI Cloud's New Gradebook
LTI Integration Guides: Canvas
LTI Integration Guides: Moodle
LTI Integration Guides: D2L/Brightspace
LTI Integration Guides: Blackboard
LTI Troubleshooting and FAQ