This error occurs when:
- an LTI link is selected in a "student view" or "instructor view."
- an LTI link was selected in an LMS development course shell that does not have an instructor associated with it.
1. Check that you are not in a preview mode in your LMS.
Student Preview mode (shown below) cannot be used to access the SI Cloud. Exit Student Preview mode and retry the link.
2. Check that the email address of the course's instructor matches the instructor's email in the LMS.
2.1. In the Cloud dashboard, select "My Account"
2.2. Verify that the email address shown in your SI Cloud account matches your LMS login email address.
2.3. If they are not the same, correct the email address in Cloud. If they are the same and the error persists, contact your Regional Account Manager.
If you are trying to view the course as a student, you will need to create a "test student" in your LMS.